Training

SONAR ENGAGEMENT offers unique training, dedicated to professionalising the role of Public Liaison Officer (PLO)

• How to research stakeholders and customer groups and to produce a Stakeholder Management Plan
• How to group stakeholders and develop different ways to engage with them
• Create both proactive and reactive communications strategies
• How to interact with Project Managers and Traffic Management companies to ensure full consideration of the customer is taken into account
• How to respond and resolve complaints and queries in line with Highways England’s expectations and standards
• How to collate and identify risks to the project and present them to project leaders
• Introduction to problem solving techniques
• Community Legacy and goodwill projects
• How to carry out the role of PLO safely  PPE & Risk assessment