SONAR ENGAGEMENT offers unique training, dedicated to professionalising the role of Public Liaison Officer (PLO)
- How to research stakeholders and customer groups and to produce a Stakeholder Management Plan
- How to group stakeholders and develop different ways to engage with them
- Create both proactive and reactive communications strategies
- How to interact with Project Managers and Traffic Management companies to ensure full consideration of the customer is taken into account
- How to respond and resolve complaints and queries in line with Highways England’s expectations and standards
- How to collate and identify risks to the project and present them to project leaders
- Introduction to problem solving techniques
- Community Legacy and goodwill projects
- How to carry out the role of PLO safely PPE & Risk assessment